Are you experiencing issues or an outage? Leave a message in the comments section! The most recent outage reports and issues originated from Edmonton , Sherwood Park , St. Albert and Fort Saskatchewan. Laws HAVE to be made! Rogers Telus Bell. Getting to 2 days without Internet. Work tomorrow with several critical meetings.
Internet is an essential service. Me and the hubby are considering switching to Telus Fibre for our internet. So honest opinions on quality plz! The free wifi I was using where I live was fluctuating really badly from as low as Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least Mbps. I wanted to bundle my cell with the rest of our account. Usually the process of porting over a number from one service to another isn't a particularly big deal.
This one turned out to be a big deal. A pain-in-the-a-deal. I not only changed my service to a Telus plan, but I decided to buy an Iphone because my first dive last November into the Android pond with a Samsung has been fraught with frustration. I learn new tricks slowly and I'd been using Iphones forever and am just more comfortable, so I decided to switch back.
Charles, from Okotoks Tom Harris Telus and Koodoo store, did all the paperwork, started the ball rolling to swap the phone number from Public a Telus subsidiary to Telus. While we waited for that to happen, normally, he assured me, in less than an hour, he switched all my info over from the Samsung to the Iphone.
If you think computers never make mistakes, think again. This was pure electronic hiccup at its best, and even though it appeared the number port had been completed successfully to Telus, the only phone that would ring was the Samsung, with the Public Mobile card. I left the store that Friday a little after 4pm. Charles worked on my problem for 6 hours that day. We worked another three on Sat am and I had to leave. He gave me a number to try myself, which I did.
It was a several day adventure. I was kindly given an account credit for all the hassle and inconvenience. Yesterday several people got back to me from both Tech and Customer service to tell me they were working on it, and last night, long after dinner, a gentleman called me on our home phone and assured me they were working on it and by the time I got up in the morning my iphone with the persistent NO SERVICE signal would be working tickety-boo.
Guess what? It wasn't easy but they were always polite, even in the face of some pretty serious frustration from my end, and worked until a solution was found. Too expensive, hard to get clear answers as to service provided. Long waits to speak to a technician, Once you make contact then answers are clear when talking technical details, but not when discussing various charges. All lines, setup, etc were installed prior to contacting Telus.
Their incompetence in project management and follow through was the root cause of all delays. Likely, due to no one actually being responsible for true project management most are contractors vs. Subsequent to this - mobility account required transfer from company to personal. I wish you the best, and hope your issue gets resolved with the least amount of inconveniences.
A great idea. Wish I thought of it. Oh, I did. And I called and called and called, each time selecting different options, each time getting the "Our customers matter" recording followed by a call termination. Rotten, horrible service. Oh, wait, there was no service. So, I drove to a telus store. They could only sell me stuff, not help me. Without taking away or minimizing how you feel, I would like to provide more context which may allow you to see why it was not an excellent experience.
Hopefully that helps provide some more context to the concerns you have. I have typed this in a friendly tone which may be hard to interoperate just by reading this text. I genuinely would like to help make your experience better in the future. How can I contact a real person in Telus mobile account to have this feature restored? Told Richard to ask for other information that was associated with my mobile account.
You can add services but not remove them. There's no one to contact. Their Support is laughable. Given the price people pay for connectivity in Canada, they deliver nice word substandard support. I'm going to move to another provider, who hopefully has better support and a more intuitive interface. I hope I can provide you with more context to the reason of your dropped call, and some solutions to resolve your concerns in the quickest way possible. Less wait times Alternatively you can request a call back or email reply Depending on how many customers choose this option, there may be longer delays.
If interested, here are some cost saving tips, likely reason the call dropped, and information about different types of TELUS stores to ensure you visit the right one based on your specific needs. I called and called and called, each time selecting different options, each time getting the "Our customers matter" recording followed by a call termination. Ideas Blog Forums Articles Groups. Help Sign In. Turn on suggestions.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Telus service is horrible!!!! IB Neighbour. One very pissed off Telus customer, Ian. All forum topics Previous Topic Next Topic. In response to NFtoBC. In response to rc.
In response to IB. I would like to add a feature Automated System: Your calling about a feature, is that right? Yes Automated System: Alright, one more thing, I see you have both mobility and home services. No Automated System: Your estimated wait time is X minutes. In response to BrandonT. Hello BrandonT 1 You wrote: " Here are 5 reasons why: a I use Firefox browser and have enabled a tracker extension. Hi Ian , Regarding: Purple live chat button on bottom right corner.
You make very good points as far as the placement of the Live Chat feature. I have submitted feedback on your behalf to our web team to look at possible solutions such as adding a drop-down like the other contact methods such as phone support. This way it will display in the center of the screen, easily to see without being a blur.
If you have any other suggestion, you are more than welcome to share them, and I will submit additional feedback on your behalf. Here are some possible solutions based on the concerns provided in the meantime At your own discretion.
Use private browsing mode which often disabled extension when on the TELUS website If you have concerns with disabling your extension, since you are experienced with computers and web design, you can look into downloading an extension or creating a JS Bookmarklet which will inject CSS on the TELUS website. This will allow you to move the position of the live chat feature, and or increase the size to your exact preferences so it does not hide under your tracker extension.
Use a different device without the tracker extension. Use a different contact method such as phone, email, Twitter, in-store. Perhaps there was a misunderstanding with the lack of information I provided in my previous response. I will do my best to clarify. The automated system, benefits both yourself the customer and the company. Rest assured it is a mutual decision which a majority of business have implemented. These hundreds of employees can now be trained for more advanced roles to assist customers with their concerns.
Our automated system used to require customers to listen to the full range of options, then press the corresponding number which was very time consuming. TELUS has recently added a virtual assistant which will listen to full sentences to avoid this, and save the customer time while also providing the benefits listed above. We are constantly improving all aspects of the company, the automated system being one of them. If you have any suggestion on how to make the automated system better compared to other automated systems, please share them, and I will submit feedback on your behalf.
You are absolutely entitled to your own opinion. I too have my concerns with some electronics, systems, processes. TELUS is following industry standards for our automated system, and even more by introducing the virtual assistant to avoid pressing as many buttons. Almost every large corporation has automated systems such as other carriers, Apple, Samsung, Google, Government. TELUS is a technology company, and we will always explore ways to improve all aspects of the business using traditional methods and technology.
With all decisions there are pros and cons. In reference to the automated system, it has provided more pros for both customers and the company, and therefore is currently implemented as a solution for call handling.
Based on your input and concerns with the live chat feature, and the automated phone system, it now seems that contacting TELUS support using Twitter, Facebook, or speaking to a real life agent in a TELUS store would be the best option to resolve your issues with the least amount of hours wasted. An angry customer Ian. I will respect your decision. Although you are more than welcome to read this reply, I will direct it to the community who may come across this page with similar concerns who may find any of the solutions beneficial.
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